Terrible customer service

In the past 2 months ,4 times my money didnt refect in my account .Yesterday 20/08/2020 was the 4th time .i didnt a OZOW instant transfer. I put over 1400 yesterday in Hollywoodbets .At 16.50 yesterday i did the transfer of R200 . Now i need money to continue playing but i have no option but to sit and wait till its convenient for them to sort it out . I sent 12 emails today to a person at ther help desk who know nothing. They keep asking me for a deposit slip . They dont want my bank statement and they dont want screen shots . So how do i explain to this person that a OZOW instant transfer, is when they log into your app and you need to confirm the payment.Ther is no deposit slip or reference number .The money just goes out of your account. Even all the other times i had this problem they did the samething. They dont even give you a free bet or something to say sorry for the inconvenience .I had a problem once with my wsb account, they sorted out the problem so fast and gave me dbl what i deposited. The only reason i use hollywoodbets is because it's a south african company and the payout time is faster .But they customers service and help desk is useless. After 11 emails i received a email saying that i must be patient and the money will reflect in a hour .That was two hours ago.

Its very frustrating using this site .