Terrible chat service from Hollywood Bets: Chat script attached

There was a bet not on the website so I contacted the chat to ask if they could put it on. Just have a look at this complete incompetence of customer service: Chat Started 3:05 PM Hi *** ! My name is Holly the Bot. I will try my best to help you with any questions, but feel free to ask me to transfer you to a consultant at any time. How can I help you today? 3:05 PM Vere Rainer Christopher Evans there is a bet thats not showing on the website 3:06 PM Welcome to Hollywoodbets!!

Ask me anything you need to know! I am still new here at Hollywoodbets so if I cant help you. please just ask me to transfer you to a friendly human :)

What can we help you with? 3:06 PM Vere Rainer Christopher Evans please put it on 3:06 PM Vere Rainer Christopher a consultant will be with you in about -1 seconds 3:06 PM Vere Rainer Christopher Evans hello this chat thing is useless *** 3:07 PM Agent Connected 3:10 PM Vere Rainer Christopher Evans hi 3:11 PM Hi, Vere 3:12 PM Vere Rainer Christopher Evans hi agent Can you look into why the TENNIS MATCH AT AUS OPEN MONFILS VS BUBLIK is not on the website all the other matches are up 3:12 PM Vere Rainer Christopher Evans HELOOOOOOOOOOO why even bother to have this chat if you dont reply or do anything to help????? You guys are going to get crushed in the UK if you dont do something about your service 3:16 PM Agent Please provide us with your ticket number 3:18 PM Vere Rainer Christopher Evans did you read my message? There is a tennis match thats happening in the future and its not on your website im asking for you to put it on the website so i can bet on it wake up honestly 3:19 PM Agent Thank you for the suggestion, we have noted all the data free requests from our purple family and should we develop, you will be the first to know 😃 Thank you for the suggestion, we have noted all the requests from our purple family and should we develop, you will be the first to know 😃 I will be closing the chat. Please don't hesitate to reach out to us if you need further assistance. 3:23 PM Agent Disconnected 3:23 PM Chat Ended