RB
Riaan B
1 reviews | Active since Feb 2025
06 Feb 2025, 14:22
Struggling with Hollywoodbets
I have been struggling with Hollywood bets now for over 3 weeks that they don't pay out R40000,00 that's in my account. First I was struggling to fica after playing for 3 years of no trouble of cashing out. Then they ask me to load my passport,and I did it didn't work and still struggling till today with my fica. They emailed me and told me to open a new account and they will transfer the money in there,after that there was an investigation then they told me 24hours and the funds will be in today I tried again now they telling me another 48hours. Guys watch out for this gambling side they are not solving your problems they only make it more difficult for you to get your money
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Replies (2)
Hollywoodbets's replyOfficial
06 Feb 2025, 15:34Hi Riaan,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided is due course.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply06 Feb 2025, 15:34
Official
Hi Riaan,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided is due course.
Regards,
The Hollywoodbets Team
RB
Riaan B's updateReviewer Update
06 Feb 2025, 15:59Sending this to your escalation team doesn't even help , I've had this case escalated multiple times, I then have to wait 48hrs over and over and over again, Wich has now turned into 3 going on 4 weeks first the fica now the withdrawal. The escalation team advised me to open another account Wich I did , then I got told because of having a new account as well as the old one that that has caused and investigation because both accounts belong to me.... So please tell me what is it that your escalation team is going to be doing differently this time , that will help to have funds paid into my bank account...???
I was told yesterday to wait 24 hours by your team's because the withdrawal has been approved and they have sent it to their crediting team to be credited into the new account I had to create ....but today 24 hrs came and I still haven't seen a cent paid over! What do I get told next ? Can you guess??? Please 24 to 48 hours for your feedback.... I mean really guys this is absolutely pathetic and way over your declaration for your users.... I have sad I'll get my lawyers involved and I am done talking now as I am currently getting all information and legal advise in order to be handed to your team's !
This is not a small amount of money and you guys can try as hard as you want to get it back or to get me to leave it but its not hoing work I will not leave this case as I do not want this type thing to happen to any other persons in future.
I was told yesterday to wait 24 hours by your team's because the withdrawal has been approved and they have sent it to their crediting team to be credited into the new account I had to create ....but today 24 hrs came and I still haven't seen a cent paid over! What do I get told next ? Can you guess??? Please 24 to 48 hours for your feedback.... I mean really guys this is absolutely pathetic and way over your declaration for your users.... I have sad I'll get my lawyers involved and I am done talking now as I am currently getting all information and legal advise in order to be handed to your team's !
This is not a small amount of money and you guys can try as hard as you want to get it back or to get me to leave it but its not hoing work I will not leave this case as I do not want this type thing to happen to any other persons in future.
RB
Riaan B's update06 Feb 2025, 15:59
Reviewer Update
Sending this to your escalation team doesn't even help , I've had this case escalated multiple times, I then have to wait 48hrs over and over and over again, Wich has now turned into 3 going on 4 weeks first the fica now the withdrawal. The escalation team advised me to open another account Wich I did , then I got told because of having a new account as well as the old one that that has caused and investigation because both accounts belong to me.... So please tell me what is it that your escalation team is going to be doing differently this time , that will help to have funds paid into my bank account...???
I was told yesterday to wait 24 hours by your team's because the withdrawal has been approved and they have sent it to their crediting team to be credited into the new account I had to create ....but today 24 hrs came and I still haven't seen a cent paid over! What do I get told next ? Can you guess??? Please 24 to 48 hours for your feedback.... I mean really guys this is absolutely pathetic and way over your declaration for your users.... I have sad I'll get my lawyers involved and I am done talking now as I am currently getting all information and legal advise in order to be handed to your team's !
This is not a small amount of money and you guys can try as hard as you want to get it back or to get me to leave it but its not hoing work I will not leave this case as I do not want this type thing to happen to any other persons in future.
I was told yesterday to wait 24 hours by your team's because the withdrawal has been approved and they have sent it to their crediting team to be credited into the new account I had to create ....but today 24 hrs came and I still haven't seen a cent paid over! What do I get told next ? Can you guess??? Please 24 to 48 hours for your feedback.... I mean really guys this is absolutely pathetic and way over your declaration for your users.... I have sad I'll get my lawyers involved and I am done talking now as I am currently getting all information and legal advise in order to be handed to your team's !
This is not a small amount of money and you guys can try as hard as you want to get it back or to get me to leave it but its not hoing work I will not leave this case as I do not want this type thing to happen to any other persons in future.