1 reviews | Active since Jun 2020
****** my money
I have a sum of money in my account that I wanted to withdraw. But to withdraw I need to submit my FICA documents, witch I have done, but after a day I get an sms that says my documents are not visible and need to resubmit: Dear valued customer
"Please forward clear photo of your Proof of residence not older than three months it can be a stamped bank statement (bank statement must have at least 3 transactions, it must also be stamped), letter from your local Councillor, account statement(we do not accept a vodacom and mukuru statement), please do not scan, make copies, screenshot or certify the documents. You can e-mail to *** or via our self service link fica.hollywoodbets.net" Well, I tried to resubmit but it says I have already uploaded my documents and would'nt allow me. Tried calling them number of times no answer, and the facebook messenger and email is only a bot and not helping me at all. Please help me Acc nr. ***
Thank you for bringing this to our attention, please note that our self service only allows you to submit documents once as per your ID number to avoid multiple submissions. Our voice services have been paused for FICA during the national lock down. You can still email the FICA team directly on fica@hollywoodbets,net (dot net)
I have escalated your query to our FICA management team and they will contact you via your cell number starting 081271***X to resolve.
Regards,
Marcel
Hollywoodbets
Thank you for bringing this to our attention, please note that our self service only allows you to submit documents once as per your ID number to avoid multiple submissions. Our voice services have been paused for FICA during the national lock down. You can still email the FICA team directly on fica@hollywoodbets,net (dot net)
I have escalated your query to our FICA management team and they will contact you via your cell number starting 081271***X to resolve.
Regards,
Marcel
Hollywoodbets
I am told that you have been contacted and your query is resolved. Thank you for your patience and please do engage us directly on email, social and voice platforms should you require assistance in the future.
Regards,
Marcel
Hollywoodbets
I am told that you have been contacted and your query is resolved. Thank you for your patience and please do engage us directly on email, social and voice platforms should you require assistance in the future.
Regards,
Marcel
Hollywoodbets