Stay Away from Hollywoodbets & Please report them to the gambling board

I would like to formally lodge a complaint against Hollywoodbets regarding my experience on the platform.

Over a period of less than 12 months, I have spent in excess of R300,000 on Hollywoodbets. While I fully acknowledge the importance of responsible gambling and accept personal accountability for my participation, the issues I raise below extend beyond personal gambling behavior and relate to platform integrity, system performance, and player protection.

I have experienced repeated connectivity and stability issues, including instances where games unexpectedly close during active play. Notably, this has occurred on multiple occasions while I was on a winning streak. Upon reopening the game, outcomes consistently deteriorated, resulting in rapid and sustained losses. This pattern raises serious concerns regarding fairness, system reliability, and the handling of in-play interruptions.

In one specific incident, I lost R58,000 in a single night while playing Santa’s Village, which I consider extreme and deeply concerning. The sudden shifts in outcomes following disconnections have contributed significantly to my losses.

I am also aware that I am not an isolated case. There are numerous reviews and complaints published daily across various platforms by individuals reporting similar experiences, including allegations that Hollywoodbets’ games are unfair and have caused severe financial and personal hardship.

I have written to Hollywoodbets requesting the immediate closure of my account - this was in April 2025

Given the above, I formally request:

A full investigation into game stability and connectivity interruptions

An explanation of how in-play disconnections are handled and audited

Transparency regarding game fairness and RTP, particularly during disrupted sessions

Confirmation of safeguards in place to protect players from system-related losses

If this matter cannot be adequately addressed, I intend to escalate the complaint to the relevant Provincial Gambling Board for further investigation.

I expect a written response outlining findings, corrective actions, and next steps.