FC
Frederick C

1 reviews | Active since Oct 2025

22 Oct 2025, 11:43

So angry at Hollywood bets they don’t help like other people help!!!!

Good day

I’m not very impressed with Hollywood bets . I was playing and then suddenly they logged me out and now I can’t log in and it says customer no longer active . I have send them all my statements id proof of me holding a id . This is a huge mess and I have almost 2000 in my account . I won’t my money back please because you have my deposits because I paid by Apple Pay ***

0
Replies (7)
Hollywoodbets
Hollywoodbets's reply22 Oct 2025, 11:50
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
FC
Frederick C's update22 Oct 2025, 13:47
Reviewer Update
It’s been almost three days can you please help me get into my hollywoodbets account please . I have all my money in there it’s not fair but you take our money deposits and then it says client no longer active . I’ve sent all the information I want my money today please . I’m very upset and need my money urgently . I have supported hollywoodbets a lot. Bd ***1 . I need help now . I’m really not going to leave it there .
Hollywoodbets
Hollywoodbets's reply22 Oct 2025, 14:01
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets
Hollywoodbets's reply22 Oct 2025, 14:01
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
FC
Frederick C's update23 Oct 2025, 02:43
Reviewer Update
This is really getting bad. I deposited the money on the 20/10/2025 and I got logged out . Customer not active . The transactions cleared yesterday so I sent my bank statements and proof of income but the support team don’t know their job . I am going to the gamble board if this doesn’t get sorted . If you make a deposit it takes time to clear and shows as pending and it cleared today so the amounts shows on my bank statements that the deposits were made but on the 22/10/2025 . You are a company and don’t know deposits take time to clear so it won’t show on the day you deposit on Apple Pay but only when it goes from pending to clear I’ve sent a selfie to with my id , front and back of id , certified bank statements and source of income . What more must I do. There is still almost 2000 in my account and I can’t log in . Why do you need proof because your department can have a look if they received that deposits in their bank account . I’m really fed up I’ve phoned more than 50 times and sent numerous emails can someone please help me 🙏. I don’t want a automated response I want someone gig up to sort my account out and open it. I have been a loyal customer and this is what you do so 2000 means nothing . Do you even have a department working with this ? Because the support people are asking the same questions over and over . I need a manager or someone that knows what to do to contact me . What you doing to customers is not right . If I don’t get this sorted by today I will have to contact the gambling board and show them all the emails and calls and that you actually *****ing from me by blocking my account. This is very bad
Hollywoodbets
Hollywoodbets's reply23 Oct 2025, 08:50
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets
Hollywoodbets's reply23 Oct 2025, 08:51
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets