RW
Roger W

1 reviews | Active since Apr 2019

07 May 2020, 15:32

Sloppy Service

After many years with Hollywoodbets I have decided to close my account with them. Although they have some excellent features which the others don't have, there service level have declined.. Failing to reply to queries... Deposits going missing... Airtime voucher purchased and not received... And the final one the big decider is my withdrawals going missing..... Waiting up to 2 weeks... That has never happened before.. Disgusting

So I will be trying out your competition... I hate sloppy service... And from such a player in this field... Disappointing...

If you want I have record of all the emails etc if you need it

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Replies (1)
RW
Roger W's update08 May 2020, 11:02
Reviewer Update
After numerous emails... This is the reply I got from Hollywood...

Dear valued client Please note the funds were reversed back into your Hollywoodbets account yesterday after returning unpaid. You may request for another withdrawal. Apologies for any inconvenience caused. RegardsNonkululeko

Really bad service... They could have contacted me when this was done.. After nearly 2 weeks since the withdrawal was made..