Shocking Service

I in error deposited money into Hollywoodbets account on the 14th November 2023. I call them directly and logged a complaint. They requested a proof of deposit from my online banking app. This option was not available as it only gives you the last 11 transactions and does not allow you to go back to the particular date. I then drew a statement at the bank plus asked the back to give me proof of deposit off their system. I sent this too Hollywoodbets. Each time I deal with a different consultant and I cannot get this issue resolved. They keep on sending me the process how to download the deposit history from my online banking and they don't seem to understand that it DOES not give me the options to go back to the date of the 14th November 2023. Surely if the bank has given me proof from their system that should ne safice. I am furious with the lack of understanding and service I am receiving. All I want is my money to be credited back to me.