AH
Antoinette H

1 reviews | Active since May 2025

10 Oct 2025, 13:37

SAME STORY DIFFRENT DAY. IM FED UP!

Most horrible experience ever. No outcome or feedback. It's been months and months after I won my account gets locked then I'm required to send document after document which I do multiple times. Everything I get the same answer that I did not send the correct ones and must send again. Then I do. After the last operator told me everything was given now and my account will be opened I NEVER HEAR FROM THEM AGAIN. AND NOW MY ACCOUNT SAYS "CLIENT NO LONGER ACTIVE" R24000 just like that.... Gone. I'm so fed up with this platform and the staff who clearly does not know how to do their job. And now someone will phone me again saying the same stuff I must send documents (which I've send before) just to stall me and keep me quite while I'm not even being attended to because its all lies. Honestly they will take your money and when u win u will be thrown out and that's final.

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply10 Oct 2025, 13:42
Official
Hi Antoinette 

Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.

Regards,
 The Hollywoodbets Team

AH
Antoinette H's update10 Oct 2025, 13:50
Reviewer Update
The only thing that will happen is they will phone and say I never gave the right documents and I must send them again. IM FED UP WITH THE SAME STORY EACH TIME SO PLEASE IF MY ACCOUNT WILL NOT BE ACTIVATED THEN DONT CONTACT ME AND JUST WAIST MY TIME.