RUDE and I want my money

Hollywoodbets this is the 3rd time i am complaining on different problems-TODAY i am complaining about my DEPOSIT that I made on saturday-03 December-Where i deposited R500 to date it is not reflecting -I made several calls and was advised to wait for 24hrs of which i did -when i called the agent was very rude and asked me what my problem-whats difficult to discuss i sshould chill -and when i asked to speak to her manager she put my call back to the loop and disconnected it -i want my money and advise your agents on customer service-