Rotten customer service as usual !!

Not sure how many more complaints needs to be laid against the incompetence staff of Hollywood Boksburg! Every time the lame excuse is the same sorry, we will investigate and act accordingly. Evidently this is not being taken seriously as the poor service continue. I feel this leans towards ****** as the other punters are not being treated the same. I stood in the queue to play lotto and was told to go and join another queue. This queue was even longer and only 1 person serving customers. I left as I got a call that I need to collect my granddaughter from school immediately. I went downstairs to the horses section and approached the 2 woman who were sitting having a nice chat amongst each other, I said I wanted to place a bet but the immediate reply was Go and play that side!!! I am gatvol for being pushed around in this branch . I will take to social media and media as this BS must come to an end. I’m tired of branch management phoning and give their pathetic excuses such as, it will be investigated!!!! No wonder the staff do as pleases