****** off my winnings

I played and won R10000 i withdrew the money on the 18th.the folloeing day i enquired about my withdrawal because i hvnt receivd the money yet.I was told that the withdrawal doesnt reflect on system.i then emailed a screenshot from hollywoodbets site showing the withdrawal i have made.i was told that they are looking to it and will track my withdrawal.up to this date i still havnt receive my winning and i still dobt have feedback.my emails are not rep**** anymore.and when i call im always told the same thing. I am very disappointed because i have been with hollywood and have been withdrawing money with no struggle but i guess this time i got ****** by a mastermind from hollywoodbets.I have deposited a lot of money to win those winnings.so please hollywood give my winnings