Ripp off

Here is the mail I just sent to your support as the sane thiing just happened again. Also witg the same two games involved, and this time my balance went, from R50 to R0! Strangely enough, immediately after *****ing my money, 777 strike was removed from the game selections board, so obviously ypu guys are aware that there is a problem with this!
I don't want to hear about escalations officers, I don't want explabations or excuses! I want my money (R95) loaded back onto my balance!!!

Here's the mail I just sent:

You guys better get this straightened out. Sonething is seriously up. I contacted you guys this afternoon after your site ****** me of roughly R45 - ***.
Was playing now again and again after playing chilli heat and then going to 777 strike, the game started continuously reloading!
Luckily I took a screenshot, just for piece of mind, in between the two games before opening 777 strike. After it refused to open, and I refreshed my browser my balance is this time suddenly on 0.
Strangely enough, immediately after *****ing my money for a second time today, 777 strike was removed from the game selection board, so obviouy you guys know there's sonething wrong.
I don't want explanations or aby excuses, I want my money back which is totalling to roughly R95 for today!!

Like I explained before, this has happened twice now in one day. The fact that game in question, 777 strike, was removed from the games selection board immediately after my money just vanished from my account balance tells me that your people were aware of the issue with the game. It was removed even before I could report the second incident.

The problem now is, I don't know what idiots you've got employed in your support department, but instead of finding the problem where it obviously is on your side, this dumbass rather sent me instructions on how to clear my browser data! I am a qualified IT technician, and I also didn't ask for any assistance with my device!

I need you to sort this **** out, and also employ people in your support staff that actually know what they're doing. The two support staff that I communicated with today is so incapable and their assistance, or rather lack there of, makes it seem like you're running a backyard side hustle

You can't be serious, what kind if people do you employ in your support staff!
I explained the situation to you clearly, of how my available balance just disappeared while your game attempted to load and then refused to load after many failed attempts.
Now you want to send me a mail explaining to me how gambling works... Don't insult my intelligence!!!!
I didnt loose the money while placing a bet, the available balance disappeared from my account after your game refused to load, and then the game was removed immediately afterwards.
So you were aware of the problems with the game and I even received a mail from you today informing me that the game was removed and won't be available for the next 24-48hours!

So stop insulting my intelligence and stop letting incapable people give support and get this resolved with my money loaded back onto my account