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1 reviews | Active since Jun 2017

28 Jun 2024, 09:41

Ridiculously bad service

On the 25th of June, I played a game of Monopoly and I WON R2 520 according to what I saw live on my screen and from the Evolution casino history log. Conveniently, this did not log on Hollywood bets side but I queried it immediately after it happened and sent the proof. After going back and forth with the agents on the chat, I was eventually told that I was correct and that it would be paid out to me. Four days later, all my airtime phoned out to talk to agents who couldn't give less of an f to help you and I'm still in the same position. Every ****** time you contact them, you have to explain from scratch what the issue is. I was even told now by an agent I need to send a screenshot of exactly when I won.... as in the screenshot where it calculated my winning live on the screen. ARE YOU KIDDING ME?????!!!!!!!!!!! Who sits there taking videos and screenshots of their winnings? I certainly don't. GIVE ME MY MONEY. I am tired of being told I have to come back in 24 hours.

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Replies (4)
's update28 Jun 2024, 10:07
Reviewer Update
List of agents I've had to argue with: Siyanda M, Sihle J, Saneliswe K, Namhla M, Anelisa N, Andile S, Nozipho D, Smakhahle M, Nosipho Mkhize, Nomalizo M and there's now 3 cases that have been opened and allegedly escalated

Hollywoodbets
Hollywoodbets's reply28 Jun 2024, 14:12
Official
Hi there. Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, The Hollywoodbets Team
's update28 Jun 2024, 20:00
Reviewer Update
Tell Wanda Shabane to reply to my emails. The customer care center refuses to give him any form of message. Not via the chat or by actually speaking to a consultant on the phone.

I don't have my money and I sent even more proof now to show you that I am right
's update29 Jun 2024, 17:48
Reviewer Update
2 emails received from Customer support and yet again the message that I have to wait another 24 - 48 hours while they figure out what's going on... Really Hollywoodbets... You guys need to become comedians. I've already waited 5 days due to your constant lying to me. So how much longer do I have to wait now? YOU HAVE ALL THE PROOF AND THE FEEDBACK FROM YOUR TEAM EVERY TIME I QUERY IT ON THE MESSENGER IS THAT THERE'S JUST A DEPOSIT DELAY.