Reversal of the deposit R2000.00 from Hollywood Bets

On the 16/07/2023, I have wrongly deposited R2000.00 to Hollywood bets FNB account number ***, reference number ***5. I have requested the money to be reversed back to my FNB account number ***. On the 17/7/2023, Hollywood Bets confirmed the reversal, reversal reference number ***. the reversal money was deposited to the wrongly to account *** Hollywood bets account. Hollywood Bets employee named Philisiwe send me proof of reversal. Hollywood bets do not want to refund R2000.00.