Refund by hollywood

I had hollywood account I deactivated the account in September. I mistakenly did eft to the hollywood account on 20th of November. When I first contacted hollywood bets to advise them that I did do eft to the wrong account and wanted a refund due to that account been closed, was advised to do a bank recall and bank advised that they cannot do it I need to contact hollywood bets. When I did contact hollywood yesterday 28th Nov 2023 a lady advised me to resend the proof of payment and get a bank statement. I did resend the bank statement and sent them transaction report die the bank saying they can provide with statement for November as the month isn't over. When I called to hollywood bets didn't record any calls made and advise that I need to reactive the account and play for 55% before doing a withdrawal of the funds Now this is not far If the account is closed they should have set to the money back They are giving me hard time to get the funds out