Refund and cash out

I was playing skyward 5 days ago,my bet was R50 and I pressed to cash outR1891 and skyworth did not allow me to cash out instead I had an error message which the game continued. I went to the chat service and was initially dismissed after telling me that I need a reference number. I eventually got the reference number and sent them screenshots . I was told that my bets are not reflecting on my bet history so they need to escalated this to IT and was told to check again in 24-48 hours,I did that and was told they don't have feedback for me , I tried again and was told the same thing yet again. First of all the people on the online chat are rude and are quick to dismiss a query. I was then given a reference number after I was told that my issue has been escalated to IT department 2****119. This morning I went to chat again to find out if there's feedback. I was told nothing has been again and Zandile who kept dismissing me told me that she will escalate to her supervisor.

I want my money back today . Hollywoodbets ****mers people especially on skyworth. That game will take your bet without allowing you to play