Refund

I am extremely disappointed with the service I have received regarding my refund request. On 18th December, I lodged a complaint concerning an ABSA CashSend transaction that failed to go through. Despite multiple follow-ups, there has been no resolution to this matter.

It is unacceptable that nearly three weeks later, I am still waiting for my funds to be returned. I expected better service and a quicker resolution process. The lack of communication and urgency in resolving this issue has caused significant frustration.

I kindly urge you to prioritize this matter and ensure that my refund is processed without any further delay. Please provide me with a clear timeline and update on when I can expect my funds.

Looking forward to a prompt resolution.