cS
charles S

1 reviews | Active since May 2013

01 Jun 2023, 13:59

Refund

On the 20/05/2023 I have mistakenly paid money to Hollywoodbets account no:*** from my fnb account to fnb Hollywoodbets account but when I request those they refuse saying that I must play with all the funds having 3 of their call center urgent tell me different process which not in place have to communicate to them via email and tell their have very bad attitude I can with much amount it means they are push to be an edict the process no one can tell even emplees 3 of with different stories I am happy with the way the conduct business having staff that dies know their own process is really shocking especially a team leader

0
Replies (4)
Hollywoodbets
Hollywoodbets's reply01 Jun 2023, 16:37
Official
Hi Charles 

Your query has been escalated to our Customer Service Management Team. The team will be in touch. 

Regards,
The Hollywoodbets Team

cS
charles S's update02 Jun 2023, 04:45
Reviewer Update
Hollywoodbets must just close my account and give me my money, I don't the South African Gambling approve such ridiculous process, because this is really a bad one imagine me playing with R11000 which is intended to pay my wife monthly allowance. What is gonna happen to my kids food,school. Grocery etc. This company is death in many families, what shock me is 3 of their employees in the call centre plus a team leader that I spoke gave wrong information totally not in place how do they such employees as a face the company,Hollywoodbets is sponsoring woman soccer in country with such very huge amounts millions why can't they take this mone and put the employees into training surely u can have 3 employees say 3 different rule which in place, where did they those rules in none of the are not in place. Hollywoodbets business is at risk employees with attitude it's like government department where no customer tell they want, you I been with Hollywoodbets since 2016 but I did not realize their is not order I just like to give my money and close this account I can't deal with such kind of people I don't trust with money more up to so far no one has made an attempt to call me nor email or an sms I just need my money need pay transport for my 3 ***s and school that all
cS
charles S's update02 Jun 2023, 18:55
Reviewer Update
  • My account is been closed by hollywoodbets but I don't see my money on my bank account, what is really happening with hollywoodbet is the end of the world or what u can't me excess to see whether balance is still or what
cS
charles S's update04 Jun 2023, 06:49
Reviewer Update
I have not received any feedback from Hollywoodbets you can also Hollywoodbets they treat clients when call or email what they have said escalation but never come no wonder they thought of we call customer service experience