Referral bonus an deposit

Dear management off hollywoodbets your customer service is the worst iv ever come across your online chat agents have no sense of urgency I have now 2 queries The first one is a Referral bonus which was never given to me as its gone way passed 72hrs The second one is i made 2 eft payments through the capitec portal that was done at around 12pm since now my funds are not reflected in my hollywoodbets account iv tried calling on many occasions i also emailed my prof of payment An still no response To the higher management I think you guys should go back to training on how to teach your staff to be more professional and polite to us has Customers I am really disappointed in you guys sis