REALLY UNHAPPY AND SEEMS SUSPICIOUS

Here are agents i spoke to via chat and how im begging for proper assistance and i was told at the branch one agent mentioned that funds are there bit she cannot see as to when and what time it was redeemed so it has not yet been redeemed.

1.ASANDA J - 24 AUG@ 21:56pm 2.NTOMBIKAYISE M - 25AUG@ 10:15am 3.SANELISIWE X - 26AUG@ 11:20am 4.SMAKAHLE M - 27AUG@ 11:47am5.HUNCHO N - Exited 27AUG@ 12:32am6.ANELE N - 28AUG@ 13:47pm7.NONTOBEKO THWALA - No Date,No Time8.ZAMANGWANE Z - 30AUG@ 23:07pm9.SNENHLANHLA NKOSI - 1SEPT@ 11:16am10.PHINDILE G - 3SEPT@ 16:00pm11.ABONGILE NJELE - 4SEPT @ 14:40pm 12.SPHAMANDLA M - 5SEPT @17:00pm

This excludes me going to the branch in EL and speaking to agents via telephone, promising to call back and email and also excludes not responding to my numerous emails and this is now going for the 2nd week.

Just to mention when I tried to withdraw my vouchers at the ATM the atm spat out slips saying incorrect details ,pin and redeemed (but did not receive my funds) this was also taking place during the week of 24-25th when ABSA was having issues with cash send.

CONVERSATION NUMBER 1[NO TICKET ISSUED]24 August at 21:56 Asanda J says: Hi there CINDY, Asanda J says: Dates and amounts yes please GIVEN Asanda J says: Kindly note that I will resend your withdrawal details, please be advised that you will get an SMS within 24 hours Asanda J says: Yes, within 24 hours

CONVERSATION 2 [NO TICKET ISSUES] 25 August at 10:15 Ntombikayise M says: Please provide us with the below information and we will be glad to assist you further: It may be reversed back between 24 to 48 hours. You can follow up on this query by contacting us again and provide Ticket # to locate that escalation. Ntombikayise M says: It was sent but fail to send Ntombikayise M says: Fail means it was not sent successfully CINDY says: so where the fault do you need anything from me Ntombikayise M says: Apologies the voucher and pin failed to send, I will send a request to the Withdrawals team to reverse the funds.

CONVERSATION 3 # [REFERENCE USED FIRST TIME] 26 August at 11:20 Sanelisiwe X says: Hello. Thank you for contacting Hollywoodbets, we are glad to have you here. My name is Sane. X and I will be assisting you today. Sanelisiwe X says: Please be advised a reversal takes 24/48 business hours to be processed. Please allow the stipulated timeframe Sanelisiwe X says: The others are still on the way, please allow the stipulated time frame Sanelisiwe X says: You requested to reverse withdrawals that come up to R3200 Sanelisiwe X says: I am not able to confirm that as we do not process reversals in this department Sanelisiwe X says: please allow the stipulated time frame for your reversals to be processed. We are unable to confirm which one will be released first, turnaround time for reversals to be processed is 24/48 business hours

CONVERSATION 4 # [REFERENCE USED SECOND TIME] 26 August at 11:47 Smakahle M says: Thank you, How may I assist you with your withdrawal? Smakahle M says: How may I assist you with your withdrawal? Smakahle M says: Please explain more further. CINDY says:? CONVERSATION 6 # [REFERENCE USED THIRD TIME] Anele N says: I have sent a follow up request on your query CINDY says: BESIDES JUST PASSING ME ON CAN U HELP Anele N says: If you haven't redeemed CINDY says: couldn't redeem CINDY says: so it s the 4th day how much longer CINDY says: agent to escalate CINDY says: i don't feel like i'm being HELPED Anele N says: As I have sent the follow up request that might take 24 to 48 hours CINDY says:LOL

CONVERSATION 7 # [REFERENCE USED FORTH TIME] CINDY says: ITS TOTALLY UNFAIR AND NEGLIGENT TO KEEP SAYING THAT YO ME 5 DAYS ON A Nontobeko Thwala says: Kindly be advised that there is no feedback yet we apologies for inconvenience cause but i will do a follow up Nontobeko Thwala says: Kindly note that your query was escalated to the relevant department to do your reversal so we waiting for them with response

CONVERSATION 8 # [REFERENCE USED FIVE TIMES] 30 August at 23:07 Zamangwane Z says: Please hold Zamangwane Z says: Please note that withdrawals will be reversed if not redeemed Zamangwane Z says: We apologize for the delay, we were experiencing a backlog Zamangwane Z says: Due to no response, I will be closing the chat. Please don't hesitate to reach out to us if you need further assistance.

CONVERSATION 9 # [REFERENCE FIRST TIME]1 September Snenhlanhla Nkosi says: Please note your withdrawal feedback Funds will be reversed if they are still active As you spoke to the agent in the early hours today Snenhlanhla Nkosi says: Please allow 24-48 hrs Snenhlanhla Nkosi says: Yes Snenhlanhla Nkosi says: If this concludes your query, thank you for engaging with us! ️ 1 September

CONVERSATION 10 # [REFERENCE USED SECOND TIME] How can I assist you today? CINDY says: Hi i would like to enquire status of my query PHINDILE G says: Please provide your ticket number CINDY says: It was logged two days ago with this ticket number bug it's been exactly 7 days of coming here's # CINDY says: basically i've been here back and forth this entire week PHINDILE G says: Thank you for confirming your details, please be advised that the last feedback we had was sent yesterday and they have advised PHINDILE G says: I sent a follow up on the same reference number you were given.