GK
Gert K
1 reviews | Active since Apr 2025
30 Apr 2025, 11:44
R2000 PAYMENT NOT CREDITED
Ive been waiting 4 days for this ppl to help me regarding a payment i made to my girlfriends hollywoodbets account via cash deposit. By accident i used the wrong reference but reported it immediately yet we only get its being esculated the entire time. Now they say the payment has not gone through yet which is not true because the bank has confirmed it did infact on the same day the payment was made. Ive given them all the documents they asked for ids advidavits the lot yet nothing has been credited. I think this is the most unhelpfull customer care ive ever came across.
Helpful (0)
Replies (6)0
Replies (6)
Hollywoodbets's replyOfficial
30 Apr 2025, 11:53Hi Gert
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards, The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards, The Hollywoodbets Team
Hollywoodbets's reply30 Apr 2025, 11:53
Official
Hi Gert
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards, The Hollywoodbets Team
Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.
Regards, The Hollywoodbets Team
GK
Gert K's updateReviewer Update
30 Apr 2025, 11:55Im sorry but seeing is believing as ive been told for 4 days now that i will be attended to yet with no results what so ever.
GK
Gert K's update30 Apr 2025, 11:55
Reviewer Update
Im sorry but seeing is believing as ive been told for 4 days now that i will be attended to yet with no results what so ever.
GK
Gert K's updateReviewer Update
30 Apr 2025, 12:28PLEASE PHONE ME URGENTLY
GK
Gert K's update30 Apr 2025, 12:28
Reviewer Update
PLEASE PHONE ME URGENTLY
GK
Gert K's updateReviewer Update
30 Apr 2025, 12:28My account was credited and now its on less then R3
GK
Gert K's update30 Apr 2025, 12:28
Reviewer Update
My account was credited and now its on less then R3
GK
Gert K's updateReviewer Update
30 Apr 2025, 14:11THANK YOU VERY MUCH FOR YOUR FAST RESPONSE AND CREDITING MY ACCOUNT WITHIN MINUTES AFTER YOU PHONED ME. IM VERY HAPPY TO SAY THAT U HAVE THE BEST TELEPHONIC CUSTOMER CARE PPL. THANK YOU
GK
Gert K's update30 Apr 2025, 14:11
Reviewer Update
THANK YOU VERY MUCH FOR YOUR FAST RESPONSE AND CREDITING MY ACCOUNT WITHIN MINUTES AFTER YOU PHONED ME. IM VERY HAPPY TO SAY THAT U HAVE THE BEST TELEPHONIC CUSTOMER CARE PPL. THANK YOU
Hollywoodbets's replyOfficial
30 Apr 2025, 14:28Thanks for reaching out! We're happy that we managed to resolve the query successfully. We've taken the necessary steps to ensure everything is in order. If you have any further questions or need assistance, feel free to contact us at ***
Hollywoodbets's reply30 Apr 2025, 14:28
Official
Thanks for reaching out! We're happy that we managed to resolve the query successfully. We've taken the necessary steps to ensure everything is in order. If you have any further questions or need assistance, feel free to contact us at ***