****py support staff

I made two transactions via the vcs payment portal on 30/10/21 both of which havent loaded. ive called on multiple occasions with people giving me the run around saying pdf files from my online banking profile should be sent. The transaction still sits as pending even though my account was deducted but never credited. As such I was informed by one of your support staff that once vcs was back online my account would be automatically. And ive still not received nothing the deposits team fail to understand that the transaction sill stay as pending on my end until it clears. I've emailed bank stated pdfs showing the transactions made from my account and also stated what appears on my hollywood account even though the deduction was made to no avail. the support staff fail to use basic common sense whereas my hollywood account can clear show the deposits that went through. is there no way for you guys to check from your side as i cant provide no other information and as it stands ive spent more money on the airtime to call you guys about the actual amount i need to be credited