Putrid service

I'm very disgusted at hollywoodbets I drove over 72km to a branch to fica my account and the staff there says the person doing fica is day off ...what happens to me ...when I send all my documents via self fica site and email aswell i still dont get feedback ...when I enter live chat they all *********** they tell me they escalated my querying

Escalated what ....they are so full ****

I want my account fica today