RP
Ricardo P

1 reviews | Active since Nov 2015

26 Aug 2024, 17:13

Proper ****mers

Hollywoodbets are useless......... on saturday i went to complete a withdrawal at the bluff branch because i reached online withdrawals limit. They rejected the withdrawal because the account needed to be fica. The agent told me it will take 15 minutes. 15 minutes has now turned to 72 hours and still nobody from this useless place has the decency to contact you and explain whats going on. Their customer service agents are useless , their betting platforms are useless and no reward for customers gambling big money. Now my account is totally locked out cannot log in , cannot play but on saturday my 10k i just lost because of the account. Will they refund me ?????? not a chance. I think this place needs to shut down and be boycotted. All the time i lost money and kept on losing and made a fraction back there was no issues. When you win and want to withdraw then its FICA.

0
Replies (12)
Hollywoodbets
Hollywoodbets's reply27 Aug 2024, 08:15
Official
Hi Ricardo 
 
Your query has been received by the Customer Service Escalations Team. The team will be InTouch..
 
Regards,
The Hollywoodbets Team

Best regards,

RP
Ricardo P's update28 Aug 2024, 18:04
Reviewer Update
Part of my query has been resolved. I am still waiting for feedback for my 10k that i went to withdraw and couldnt because of fica.
Hollywoodbets
Hollywoodbets's reply28 Aug 2024, 18:47
Official
Hi Ricardo P, Your query has been received by the Customer Service Management Team. Please send through your Cellphone number along with your full names via email to csescalations@hollywoodbets.

Net and we will gladly assist you further. Regards, The Hollywoodbets Team

Best regards,

RP
Ricardo P's update28 Aug 2024, 20:25
Reviewer Update
Cell number *** and my full name is dayalan pillay 
RP
Ricardo P's update31 Aug 2024, 10:46
Reviewer Update
Still no feedback, it was your agent that said I cannot withdraw my 10k and that I should play it out. I want my money back. I lost more than that but what's fair and right is the principle here.
Hollywoodbets
Hollywoodbets's reply31 Aug 2024, 11:18
Official
Hi Ricardo Your query has been received by the Customer Service Escalations Team. The team will be intouch.. Regards, The Hollywoodbets Team

Best regards,

Hollywoodbets
Hollywoodbets's reply31 Aug 2024, 12:55
Official
Hi Ricardo Your query has been received by the Customer Service Management Team. Please send through your Cellphone number along with your full names via email to csescalations@hollywoodbets.

Net and we will gladly assist you further. Regards, The Hollywoodbets Team

Best regards,

RP
Ricardo P's update31 Aug 2024, 17:31
Reviewer Update
How many times must I share the same detials
Hollywoodbets
Hollywoodbets's reply01 Sept 2024, 08:50
Official
Hi Ricardo, Please note that we do not have your details here. Please do provide us with your Cellphone number along with your full names via the above email so we can assist you further. Kind regards, Thabile M

Best regards,

RP
Ricardo P's update01 Sept 2024, 14:40
Reviewer Update
Hi Thabile, the email address is incorrect. Is it .co.za or .com?
RP
Ricardo P's update01 Sept 2024, 14:41
Reviewer Update
My name 

Dayalan pillay
***

That's my details 
RP
Ricardo P's update02 Sept 2024, 09:01
Reviewer Update
Hi Thabile , yesterday you called twice and there was an issue with network. Please can you call me now. Thank you