Problem with cashing out my winnings, why now hollywoodbets?

I bought a 10rand voucher and played. I end up winning 1000 when I wanted to cash out the 1000 I could not. I didn't have this problem before I use to cash out easily. I am struggling for a full week today to cash out. I called and was advised to take a selfie of myself holding my ID ne, t to my face and the I should email the photo. I done this several times and each time I received an email saying my photo is unclear when I know for a fact it is clear. I received emails from Luanda dlamini. Ntathu shembe, sibisiso phiri, nondumiso gasa, nasiphi nati, zekhethelo mthimkhulu and Luanda masondo, now I want to know how many emails must I send and how much airtime must I spend on calls that u must stay on line and while waiting for a consultant to assist you, it finishes? All I want is to be able to enjoy the money I won, I bought my voucher, I played, I won, why can't I just cash out and enjoy my winnings. I didn't win millions just a 1000 why is it so difficult to cash out this time as it was so easy before. Why all the emails of photos that shows my face and I'd very clear, I did what u asked why can I still not cash out my money