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Brandon A

1 reviews | Active since Mar 2025

22 Mar 2025, 01:43

Poor withdrawal services

Did a withdrawal, the website could not verify my banking details. The money went straight out of my HB account, contacted the customer care services. They told my to wait a period pf 24 to 48 hours then the money would reflect in my HB account. Been waiting for over 48 hours and contacted the agents about 4 times each time my request has been escalated spoke to the team leader as well he said he would sort it out for me and that it would reflect in my account after waiting the 24-48 hour period. Still no money in my account to withdraw, starting to get frustrated they can’t even provide a timeframe when I will receive the money back into my HB account! Very disappointed feel like I am being kept prisoner over my own money!

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply22 Mar 2025, 11:38
Official
Hi Brandon

Thank you for bringing your query to our attention. We have noted your concern and assigned it to our Escalations representative, who will be in contact with you.

Regards, 
The Hollywoodbets Team
BA
Brandon A's update22 Mar 2025, 18:59
Reviewer Update
Have not received a call back over 72 hours. I took the liberty to call again to resolve the matter each time being advise to wait 24-48 hours. Getting tiring, with the same old escalation issues. Why can’t you just transfer my funds back into my HB account. Each time it has been escalated and escalated. Poor customer services and help. Heading for a new week still no-nothing. I am frustrated and disappointed in the handling of my case and my own money! Please sort out this query as it is unfair for your organisation not to release my funds. Stop with your excuses and handle my situation, and make things happen.