Poor top management customer service

This is the 100 time I’m complaining about the pathetic service we as patrons experience at your east rand branches and top management are absolutely doing nothing about it!! You get your “I’m so sorry” regional manager to phone and her promises is just as useless as the service we get! Today again only 2 people serving patrons at horses. One on the phone constantly and the other can’t place bets as she ran out of paper and had to go and fetch some!! Ridiculous!! Eventually the paper is inand now she can’t find the venues where the horse racing is. You get these people and put them into positions where they don’t have a clue what they are doing there. Evident of the lack of management and utter disrespect to your loyal customers.