MP
Mark P
1 reviews | Active since Mar 2021
18 Dec 2024, 11:48
Poor service yet again
Another month, same issue with a winning bet on Ezugi live games not paid and showing active. Logged a complaint with their support team on the 15 December 2024 and still no feedback- their support is weak and requires an improved customer centric experience.
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Replies (2)
Hollywoodbets's replyOfficial
18 Dec 2024, 15:43Hi Mark
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply18 Dec 2024, 15:43
Official
Hi Mark
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
MP
Mark P's updateReviewer Update
21 Dec 2024, 09:08I received a call from Hollywood on the 19 December 24 stating my account would be credited either on 19 or 20 December 24. This was not done. Once again, empty promises.
MP
Mark P's update21 Dec 2024, 09:08
Reviewer Update
I received a call from Hollywood on the 19 December 24 stating my account would be credited either on 19 or 20 December 24. This was not done. Once again, empty promises.