Poor service - withdrawn voucher issues

I am extremely unhappy with the service I have received. On 9 Nov I withdrew a 1voucher and realized immediately it was to my cell number that was ******. I then started a chat and requested a reversal where I was told it would be done and paid into my correct cell which I had changed while talking to the consultant. I then called at 01.59 and spoke to a guy who told me there is no way a 1voucher can be reversed and sent to correct number. He was arrogant and adamant the person in the afternoon was wrong. He said that Hollywood also cannot assist. I must phone 1Voucher. Which i did. But only on sunday. I requested to speak to a manager and he said there are none that work. Maybe Monday someone could call. I am still waiting. Reference for this call ***8.

I called again on Sunday 10/11 and spoke to Lindiwe who said that she would request an escalation and it would be sent to my correct number within 24 to 48 hours. I said I had done this the previous day but there was no trailer traceability of this. Never mind there was a chat log which had many chats logged. I told her I want this done as already 24 hours was wasted. She said there is no rush. I find this very rude and the rush is it is my money. I had spoken to 1voucher who said Hollywood can do it immediately. I passed this information onto Lindiwe and she did say she would try push to get my voucher to me.

Online I have been told so many different things that I don't know what on earth is true or just nonsense. - cannot be reversed I must do a sim swop or lose the voucher. I cannot do a sim swop hence me struggling with other people's emails and phones numbers. - 30 days to reverse - 24 hours to reverse - I will not ask a manager to call you as I have already told you the correct information - I am lying - I have requested reversal and it will be done in 24 hours.

Now I am unable to even access my chat. Which is a huge problem as my past chats are now gone. I put a lot of money through your platform and I expect to at least get one straight answer across the board with all agents. Customer service is just that. Customer service. And i have received none. I have no voucher. No response. And i am now tired of trying to get my own money from a large platform as yourself. I do not struggle on the smaller guys ever.