Poor service when comes to withdrawals.

I won on the 15th and initiated a withdrawal on the 17th August 2021, until today no funds credited in my bank account, yesterday I contacted the call centre and your Hollywoodbets consultant by the name of Samke told me that the payment was processed @ 6:15. Still no funds reflecting in my bank account as the time of this review. Can someone attend to this complaint because this is not the acceptable service I'm expecting to receive from Hollywoodbets. My ***