Poor service poor communication skills.

I don't know what is more frustrating between the automated responses that I have just seen here on Hello Peter to other customers or the one that I have been receiving from *** email, Clearly Communication is a problem.

On the 19th Jul 2023 around 16h26 I bought a Hollywoodbets voucher for R800.00 at a Garage, the teller gave me three vouchers for R100,R200 & R500.00.

I redeemed the R500 voucher first but it didn't go through it gave me an error so I left it and redeemed the R100&R200 which went through.i tried multiple times to redeem the R500 voucher without success.

I immediately went back to the garage to report that one of my vouchers is not working and I was told that it's not their responsibility to sort out voucher problems I have to call Hollywoodbets and deal with them directly.

My frustration immediately was why was this faculty voucher sold ,they basically sold me a problem and now I'm expected to spend more money on airtime for me to get help since hollywoodbets does not even have a toll-free number it's so frustrating when you plan your things especially where "instant voucher" applies ,I chose to buy a voucher directly from hollywoodbets partner store because i wanted to redeem the voucher immediately and use it immediately...and this right was taken away from me as customer,24 hours later & I'm still waiting for my instant voucher and when I called the call center this evening it was another story. How complicated is your system that you can't double check from your side if the voucher was used or not so you can write off the voucher and give me a new one? why should I wait for your investigations when it's clearly not my fault and when I bought an instant voucher...why must I wait? I must loose airtime and data following up while you guys don't even contact me to reassure me that you are working on my problem? your company has no sense emergency,it has a robotic aesthetic & robots will never be sincere with their responses never.