Poor Service (Online Chat)

Item: Hollywoodbets
Rating: 1
Author: Laythan G

Poor service with online chat that never seems to be efficient, agents are permanently asleep.

Helpful (0)

Replies (3)

Hollywoodbets's replyOfficial

27 Jan 2021, 15:45

Hi Laythan

Your query has been escalated to our Digital management team. The team will be in contact shortly.

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply27 Jan 2021, 15:45

Official

Hi Laythan

Your query has been escalated to our Digital management team. The team will be in contact shortly.

Regards,
Shanaaz
Hollywoodbets

Laythan G's updateReviewer Update

28 Jan 2021, 10:17

Shanaaz, Hi

I requested for a ticket to be canceled, I was told to try again after two hours (yesterday - 27/01/2021). Twenty-four hours have elapsed and still no result, really shoddy service honestly. I'm envisaging to closed my account!

Laythan

Laythan G's update28 Jan 2021, 10:17

Reviewer Update

Hollywoodbets's replyOfficial

28 Jan 2021, 10:27

Hi Laythan

I have escalated your query and a manager will be in contact with you soon

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply28 Jan 2021, 10:27

Official

Hi Laythan

I have escalated your query and a manager will be in contact with you soon

Regards,
Shanaaz
Hollywoodbets