Poor service, no feedback!

On 19/1/2024 I made a deposit using Peach EFT - ;there was a network error and the money was deducted from my bank account but not credited to my HWB account. I immediately queried it with the chat option. Send my proof of payment and answered all questions. They told me 3-5 days - just after that there was a message in my inbox that they are aware of the problem with the peach payments. Ok, so I wait. I'm still waiting and every time (4 times now) I enquire - I'm told my query is escalated, or a bulk payment is running and will take about 24hours. And so another 24h passes and no credit to my account. I play everyday and I will see if there was a credit to my account or not. They can't tell me if my query was resolved or not, they can't tell me if it was refunded or not - so this is not acceptable! From 3 -5 days I have now been patient for 19 days!