Poor service - missing R1000 deposit

I made an Ozow payment of R1000 on 8 December and the funds did not appear iny Hollywood bets account. I immediately contacted Customer Service and a query was logged #***9. This was after waiting over 20 minutes for the agent. Was told that resolution time is 24-48 hours. Chatted with them again, today 10 December and they cannot find the ref. New *** was logged and now I'm told to wait another 24-48 hours for resolution. When am i going to get my R1000? The Agents are not prepared to help and don't seems to be trained to deal with customers. This is the worst service I've received. They take ages to reply to chats and disconnect when you don't reply within a minute. Pathetic service to say the least.