Poor service

Hi, I made a deposit of R650 into my Hollywoodbets account on Tuesday around 2am. Called the same day since the money was not reflecting into that account, the agent I spoke to told me she will escalate the matter since team leaders/supervisor come in around 8am . When I called it was around 7am. I called later that day and spoke to another agent who told me that the money will show in few minute, but till today it's now reflecting. I just called now around 6am and spoke to Cynthia who asked me to hold the line and then she cut the call. Kindly assist me, I just want and need my money back into my personal account now and wish to close Hollywood account, their service is very poor. Agents makes you wait on the line but doesn't help. Pls help me to sort this matter out. All I need now is to cancel the account and get my money back