poor service delivery to customers

on the 03 march 2019 i made a withdrwal of R100 from my hollywoodbets account via ewallet fnb,since then i did not receice any sms for withdrawal and pin, i have been calling then numeriouly they keep on apologising and telling me they will send email to payment department,untill today i havnt receive my payment,or maybe they are igonoring me becouse is a withdrawal of R100 idont know...