Poor Service !!!

Dealing with customer services and deposits department supervisors for the past 2 weeks it's pathetic everytime I call no feedback and they escalated the matter again and again on the 8th of March I was referred to the bank for a reversal (recall) of R3000 back into the account it was said its processed and since that day no one knows what's going on why its not processed and the agents are rude cutting the calls ending the chat whilst chatting to them its sad to say we must beg for our own money.

What is going on why is no one resolving our problems. They keep promising to call you back , but no one gets back to you and all they do is apologize for the inconvenience , but the problem isnt being solved.

Hollywood bets can i have my money back please? Since i have to beg you'll for my own money in my account.

Head office was unable to help me. Emails were sent and im still here waiting. What do i do now?

You guys need to step up and take us more serious please. This comes forth very unprofessional. Its frustrating.