Poor service at Hollywoodbets

On the 26th and 27th of October I deposited R500x2 trying to fund my Hollywoodbets account using Payfast portal. Money was successfully deducted in my account, but it did not appear in my Hollywoodbets account. I waited for Monday because it was a weekend. I log a call with Hollywood bet. The response I received from Hollywood they said I must contact Payfast,I contacted Payfast I waited almost an hour on the line and Payfast agent directed me back to Hollywood ,she took my contact details and she said I must expect a call from Hollywoodbets. On the 8th of November I decided to contact Hollywood again the agent decided to refer my call to Supervisor and Supervisor failed to assist me she said she's going to call me back and she did not call me back.