AS
Ashveer S
1 reviews | Active since Jun 2013
03 Sept 2024, 20:10
Poor service
I amended my banking details on the app 3 weeks ago. I also uploaded my confirmation of banking details. Uptill today I cannot withdraw my funds via eft as the system still says it's verifying my FICA document. A consultant called me last week but it's still not resolved.
Helpful (0)
Replies (3)0
Replies (3)
Hollywoodbets's replyOfficial
04 Sept 2024, 07:01Hi Ashveer
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply04 Sept 2024, 07:01
Official
Hi Ashveer
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
AS
Ashveer S's updateReviewer Update
05 Sept 2024, 13:31Hi. Your customer service escalation could not assist me. They sent me a link to upload my FICA document. It asks for either my, id number, account number or cellphone number. I have tried all options and it keeps saying i am not allowed any further attempts and it stops there. On top of that I cannot even use the other options available to withdraw my funds due to my account FICA documents not being loaded. The options worked all these days and now suddenly cannot work. I don't even know why I am using this app anymore as they cant resolve a simple issue.
AS
Ashveer S's update05 Sept 2024, 13:31
Reviewer Update
Hi. Your customer service escalation could not assist me. They sent me a link to upload my FICA document. It asks for either my, id number, account number or cellphone number. I have tried all options and it keeps saying i am not allowed any further attempts and it stops there. On top of that I cannot even use the other options available to withdraw my funds due to my account FICA documents not being loaded. The options worked all these days and now suddenly cannot work. I don't even know why I am using this app anymore as they cant resolve a simple issue.
AS
Ashveer S's updateReviewer Update
05 Sept 2024, 18:12Further to my messages, I deposited money's into my Hollywood account yesterday. It's still not reflecting. I made 5 calls to the deposit department and all they tell me is that they can't hear me and they cut the call. I find it difficult to believe that none of the staff can hear me yet I can make and receive calls from other organizations. This is pathetic service.
AS
Ashveer S's update05 Sept 2024, 18:12
Reviewer Update
Further to my messages, I deposited money's into my Hollywood account yesterday. It's still not reflecting. I made 5 calls to the deposit department and all they tell me is that they can't hear me and they cut the call. I find it difficult to believe that none of the staff can hear me yet I can make and receive calls from other organizations. This is pathetic service.