Poor service

Customer number *** i made withdrawal on the 19/08/2022 of R25000 until today i never got it. They asked bank statement of which i did send on 26/08/2022 because they said the transaction was successful but no money received in my side . Sad part is that they don't update me i need to call them and wait more than 30-minutes without getting them, those people who are working in the call center they are clueless they keep on saying "we will escalate your matter" this is their song and at the end of the day no respond from Hollywoodbet i sad and frastuated.