1 reviews | Active since Mar 2017
Poor response to query.
Recently I complained about the betting system for online betting. Subsequent I looked at possibly taking a double at Doomben, Aus. I noticed that on the system some horses in leg one also appear in leg two. I took a screen shot and sent a mail to helpdesk informing them of the error. I then got a response the usual standard wording with a question, "how may we assist". For crying out loud your system is faulty and you displaying incorrect information to your clients. Not sure how a simple communication to Hollywood bets highlighting a problem cannot be understood by whoever dealt with it. This raises the question of the accuracy and reliability of results and payouts on various other types of bets. Hollywood should employ people that can firstly read and then be able to comprehend. Maybe it's a lack of training???
Thank you for bringing this to our attention.
With regards to the poor response from our team, we have taken this up with the Helpline Supervisor as its not acceptable. We will address this. We apologize for the inconvenience received here.
With regards to the horse racing betting comment, this was not an error, which our team informed you of by email. It often happens in Australia where horses are entered in multiple races on the same day. This is done so that a trainers horse is guaranteed to run in at least one race on the day. Once the scratchings for the day are sent through, then the horse is scratched from the race where it will not be running. At the stage you sent us the screenshot, the scratchings had not yet been done.
Regards
Devin
Hollywoodbets
Thank you for bringing this to our attention.
With regards to the poor response from our team, we have taken this up with the Helpline Supervisor as its not acceptable. We will address this. We apologize for the inconvenience received here.
With regards to the horse racing betting comment, this was not an error, which our team informed you of by email. It often happens in Australia where horses are entered in multiple races on the same day. This is done so that a trainers horse is guaranteed to run in at least one race on the day. Once the scratchings for the day are sent through, then the horse is scratched from the race where it will not be running. At the stage you sent us the screenshot, the scratchings had not yet been done.
Regards
Devin
Hollywoodbets