Poor Poor Service

I withdraw an amount of R6000 on 25/08/2022 and was supposed to get this money paid in my account within 48hrs. It's 72 hours later and I still have not received the money with no communication from them either. I have called their callcentre numerous times speaking to Connie and Noma but they did not assist. I then requested to a supervisor and I was handed over to Ayanda. I thought that Ayanda could do something but all I got from her was that they had system issues on the 25th and that hopefully it will be resolved by Monday. I don't understand how a whole supervisor could use the word "hopefully", obviously this means she ia still not sure whether this will be resolved or not. I then sent an email and till now no reaponse. I went to the chat service they offer and never manages to speak to anyone because you're put onto a Queue from being number 55 and once i reach Queue position 10 the chat gets disconnected and I need to start all over again, so that did no go well either. Eventually on Sunday I travelled to their branch in Mitchells Plain and was assiated by Zenobia and all she did was call the callcentre and to be told again that it my query would be escalated within 2-3 hours I would get a call with feedback but nothing happened and now it's 10pm the evening of Sunday and I'm writting this email because I have run out of ideas. I spent over R300 on calling their callcentre as the hold times are 30min-45min. I also spent R100 travelling to their branch. I am extremely disappointed with the service I have received from Hollywoodbets, I have never come across such.