Poor management and customer service

I had numerous issues with your Brakpan branch the past couple of days and even after contacting both regional and area managers no improvement is seen. I had a chat with the branch manager Thabo but he doesn’t seem up for the task. This branch has lost a number of big horse racing punters over the last few months but that doesn’t seem to bother management. I know of punters whom played up to R10.000 per race per bet and they decided to take their business elsewhere. The soccer punters are getting royal treatment so is the horse racing punters money not good enough anymore??? We get junior cashiers who have no idea what to do when we place bets. You need to keep on repeating yourself and by then either the race has gone or the wrong horse were played! Soccer punters are taking over the area of horse racing and Thabo will sit and watch and only react and call security to step in if I complain. This happened on Wednesday and after reporting this to the regional and area the same thing happened again on Saturday and again I had to call Thabo to sort out the cashier whom played my bet incorrectly and nowhere for us to sit as the chairs and tables were occupied by soccer punters. Again this morning there were only 2 cashiers at the horse racing with all the senior staff at the soccer. We were again denied the opportunity to play horses as by the time 1 punter was served the races has taken off! On Monday a punter lost out on R10.000 as his bet wasn’t placed in time by your inexperienced staff. There is just no improvement in this branch and a total lack of management s**** and customer service. It is unfair to your staff to be placed in jobs were they don’t know what to do and then being shouted by punters. Train your staff and get management that can be an asset rather a burden to your organization!