Poor Customer Service!!!

So Earlier today I've placed bets on CRAZY TIME R20 ON CASH HUNT R20 ON PA*****O AND R20 ON CRAZY TIME THE WHEEL LANDED ON PA*****O AND THE PICK DROPPED IN THE 100X SLOT and I've won R2020 few minutes after that when I went back into my account my money is is gone the r2020 there was no error with that round as i took a screenshot of the time I won that round..if there's anyone out there who can help me report this to the Gambling board because they are busy telling is about errors left , right and centre!So Earlier today I've placed bets on CRAZY TIME R20 ON CASH HUNT R20 ON PA*****O AND R20 ON CRAZY TIME THE WHEEL LANDED ON PA*****O AND THE PICK DROPPED IN THE 100X SLOT and I've won R2020 few minutes after that when I went back into my account my money is is gone the r2020 there was no error with that round as i took a screenshot of the time I won that round..if there's anyone out there who can help me report this to the Gambling board because they are busy telling is about errors left , right and centre!