POOR CUSTOMER SERVICE

I logged a query on the 30th of June 2023 for a glitch in the the system where as a result, I lost a substantial amount of money. I provided videographic proof of the glitch and all other information required from me. I was provided with a reference number and promised that I would received feedback in 48 hours. Since logging my query I have called their offices and chatted to consultants via their online chat portal several times and each time I am promised that my query has been escalated and that I will receive feedback via email in 24 hours. Today is day eleven and I still have not received a single email or call and my query has still not been attended to. It seems as though this company is only interested in taking your money but that it has no intention is assisting with queries relating to customer service. Live chat consultants are rude and very inefficient. A one star is too much