BM
Bongani M
1 reviews | Active since May 2026
06 Sept 2026, 01:55
Please reply this message with immediately
Complaint Regarding Incorrect 10-Minute Market Settlement
Dear Hollywoodbets Support Team,
I am writing to formally log a dispute and request an investigation regarding a recent bet I placed. I selected the market where teams are predicted not to score (or to score) within the first 10 minutes of the match. However, Hollywoodbets settled and graded this bet based on the full-time match result instead of the specific 10-minute time frame I selected.
This error has unfairly resulted in the loss of my funds. I have attached screenshots as proof of the exact bet I placed and how the market was selected.
Could you please review this transaction, correct the outcome, and refund or credit my account accordingly? I look forward to your prompt response and resolution to this matter.
Connect no *** Kind Regards, BM Nolutshungu
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
06 Sept 2026, 09:20We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Best regards,
Hollywoodbets's reply06 Sept 2026, 09:20
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Best regards,
BM
Bongani M's updateReviewer Update
07 Sept 2026, 15:42Hollywoodbets rejected my initial query regarding the settlement of my 10-Minute betting market wagers. The core issue is that bets placed on whether a goal would be scored within the first 10 minutes were incorrectly settled as losses, despite no goals being scored during that timeframe in the actual matches.
Furthermore, it appears these bets are being treated as full-time match results rather than short-term 10-minute intervals, which completely distorts how the market is supposed to function.
Please investigate this matter and correct the settlement of these wagers, as the current outcome does not reflect the official match statistics.
Furthermore, it appears these bets are being treated as full-time match results rather than short-term 10-minute intervals, which completely distorts how the market is supposed to function.
Please investigate this matter and correct the settlement of these wagers, as the current outcome does not reflect the official match statistics.
BM
Bongani M's update07 Sept 2026, 15:42
Reviewer Update
Hollywoodbets rejected my initial query regarding the settlement of my 10-Minute betting market wagers. The core issue is that bets placed on whether a goal would be scored within the first 10 minutes were incorrectly settled as losses, despite no goals being scored during that timeframe in the actual matches.
Furthermore, it appears these bets are being treated as full-time match results rather than short-term 10-minute intervals, which completely distorts how the market is supposed to function.
Please investigate this matter and correct the settlement of these wagers, as the current outcome does not reflect the official match statistics.
Furthermore, it appears these bets are being treated as full-time match results rather than short-term 10-minute intervals, which completely distorts how the market is supposed to function.
Please investigate this matter and correct the settlement of these wagers, as the current outcome does not reflect the official match statistics.
BM
Bongani M's updateReviewer Update
07 Sept 2026, 18:01Hollywood, you are straight-up robbing people. Fix this system of yours immediately and talk to your technicians, because this "ten-minute bet" nonsense is a complete **** and a joke. My money keeps disappearing, and this isn't the first time it’s happened—I've kept quiet long enough, but I've caught onto what you're doing. You either need to fix this entire system so bets are strictly full-time instead of letting people place ten-minute bets that vanish, or you need to refund my money right now. Give me every single cent you owe me.
BM
Bongani M's update07 Sept 2026, 18:01
Reviewer Update
Hollywood, you are straight-up robbing people. Fix this system of yours immediately and talk to your technicians, because this "ten-minute bet" nonsense is a complete **** and a joke. My money keeps disappearing, and this isn't the first time it’s happened—I've kept quiet long enough, but I've caught onto what you're doing. You either need to fix this entire system so bets are strictly full-time instead of letting people place ten-minute bets that vanish, or you need to refund my money right now. Give me every single cent you owe me.
BM
Bongani M's updateReviewer Update
09 Sept 2026, 20:18Good day, hello peter
I am following up regarding a call I received from Hollywood yesterday around 9:00 AM, where I spoke with Ntombi. I was informed that you were waiting for your technicians to check and identify the issue. However, I have not heard back from you since, despite the promise that someone would give me a call.
Connect no ***
Could you please follow up with them so that they can contact me and provide an explanation of what is happening?
I am following up regarding a call I received from Hollywood yesterday around 9:00 AM, where I spoke with Ntombi. I was informed that you were waiting for your technicians to check and identify the issue. However, I have not heard back from you since, despite the promise that someone would give me a call.
Connect no ***
Could you please follow up with them so that they can contact me and provide an explanation of what is happening?
BM
Bongani M's update09 Sept 2026, 20:18
Reviewer Update
Good day, hello peter
I am following up regarding a call I received from Hollywood yesterday around 9:00 AM, where I spoke with Ntombi. I was informed that you were waiting for your technicians to check and identify the issue. However, I have not heard back from you since, despite the promise that someone would give me a call.
Connect no ***
Could you please follow up with them so that they can contact me and provide an explanation of what is happening?
I am following up regarding a call I received from Hollywood yesterday around 9:00 AM, where I spoke with Ntombi. I was informed that you were waiting for your technicians to check and identify the issue. However, I have not heard back from you since, despite the promise that someone would give me a call.
Connect no ***
Could you please follow up with them so that they can contact me and provide an explanation of what is happening?