Please reactivate my account, Acc status (Client no longer active)

I'm very disappointed with the customer service at Hollywoodbets. I'm one of their sharp players, sometimes I lose very big amount, but when I win they always have issues. They closed my account since last week without any notice, it says Client no longer active). Upon calling their customer service, the representatives said "your account was suspended by the auditors, it's under investigation" Yes I understand that audits are necessary in every business. I asked when will they reactivate my account they said they don't even know. It's now a week without getting access to my account. I recharged a lot of money in that account, now I cant even do anything. I've been patient enough. Hollywoodbets is this what you call business? Is this what you call customer service? I've been using your platform for six years, not knowing the other side of you. Please I need my account back or you give my money back. I'm not getting any satisfactory answers from the **** customer service