Please Assist me

Hello again my name is Sipho Sam Khanyile recently got a call from Hollywood in regards to them needing documents that I had already had sent to them a while ago and when I told them I had done this before they said I should be patient and that’d get back to me but it’s literally the same thing for these past few months,they keep telling me they’re still waiting on head offices to come back with a verdict on a way forward but it’s been over two months now and I see no progress,it’s at point were I have no idea what to do next but I had way too much money in my Hollywood account for me to just leave it as is,I’m honestly looking for some sort of conclusion And somehow get my money back without all this hassle,it’s without a doubt exhausting to continuously have to beg for some sort of assistance with money that actually belongs to me,honestly I’m confused as to why my account was closed in the first place but what’s more frustrating is having to do the same thing over and over but there’s no way forward