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Sean D
1 reviews | Active since May 2023
23 Jun 2024, 00:42
Payout not received
Hi guy's I played this game on Hollywood bets under spinza zonke big circus mega blaze and I got 6 coins which gives u 3 respins,I collected all coins and unlocked the mini bonus of R40 and also the minor bonus of R200,I was only credited r144 which was the amount of the coins collected and not the mini and minor bonuses. I than queried about this and the agents,Nozipho P,Bongathini S,Xolisile M,Sphamandla M,NKOSINGIPHILE N,PHINDILE G,all confirmed that the payout was made. I won at 22:26 and they all said that at 22:36 the payout was made,but than Bongathini P said that at 22:32 I received the payout,I than ask him to pls hold to check game history and than to my surprise it said not game history,which means that I never played the particular game as there is no history. Can someone or Hello Peter please advise me to where I can seek justice for this.Will the gambling board be able to assist. Please also advise where I can attach the screenshots I took with the agents I chatted and the history of the game which told me there's no game history. If anyone experienced this pls publish a review as this is not fair
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Replies (5)SD
Sean D's updateReviewer Update
23 Jun 2024, 04:05Please can anyone explain how is it possible for one to query a issue on a game that you played and the agents check n see that you have played the game but when you want to go into the game history suddenly there's a message advising that there's no history meaning that I never played the particular game according to my knowledge. If I have to write a review daily until I receive my funds which I won fairly I will do so as the money we add we are working very hard for n just to be rob is not fair towards any client... Hello Peter today,newspapers tomorrow than billboards for the world to see that the customer service of Hollywoodbets is going down the drain. There's not 1 time I remember when I had an issue that anyone went the extra mile all they do is giving this message due to no response the chat is ended has u were just ask to provide information regarding your query,n again please advise where can I upload the screenshots
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Sean D's update23 Jun 2024, 04:05
Reviewer Update
Please can anyone explain how is it possible for one to query a issue on a game that you played and the agents check n see that you have played the game but when you want to go into the game history suddenly there's a message advising that there's no history meaning that I never played the particular game according to my knowledge. If I have to write a review daily until I receive my funds which I won fairly I will do so as the money we add we are working very hard for n just to be rob is not fair towards any client... Hello Peter today,newspapers tomorrow than billboards for the world to see that the customer service of Hollywoodbets is going down the drain. There's not 1 time I remember when I had an issue that anyone went the extra mile all they do is giving this message due to no response the chat is ended has u were just ask to provide information regarding your query,n again please advise where can I upload the screenshots
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Sean D's updateReviewer Update
23 Jun 2024, 14:03I thought I would've receive a call or email from Hollywoodbets team leaders or management but thus never nothing yet, it just shows that whatever one of the customers complained about is not really urgent for them all they interested is making money from us. Highly disappointed by the service I receive and about my winnings that has just vanished
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Sean D's update23 Jun 2024, 14:03
Reviewer Update
I thought I would've receive a call or email from Hollywoodbets team leaders or management but thus never nothing yet, it just shows that whatever one of the customers complained about is not really urgent for them all they interested is making money from us. Highly disappointed by the service I receive and about my winnings that has just vanished
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Sean D's updateReviewer Update
24 Jun 2024, 01:53Hi peeps I have received a mail from the support team but my query has not been fully resolved as the screenshot that was sent doesn't have all information needed for me to be fully satisfied. Will keep u guy's in the loop. Hopefully it will be resolved by end of business today. Please do read my next review to get a conclusion of what the outcome was.
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Sean D's update24 Jun 2024, 01:53
Reviewer Update
Hi peeps I have received a mail from the support team but my query has not been fully resolved as the screenshot that was sent doesn't have all information needed for me to be fully satisfied. Will keep u guy's in the loop. Hopefully it will be resolved by end of business today. Please do read my next review to get a conclusion of what the outcome was.
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Sean D's updateReviewer Update
24 Jun 2024, 12:26It's Monday afternoon n I haven't received any feedback from Hollywoodbets customer care concerning my query,initially they responded but the information they supp**** does not conclude my query. Wanda responded via mail with a screenshot,but than I rep**** and asked her I she can send me a screenshot with the total amount of coins collected and than calculated and to show the total amount won before it's credited to my balance,n up to now I haven't received feedback. I hope CASA can also view this review and maybe assist me with how to go further. I think I'm gonna get CASA email n contact number and asked for advice and maybe also the Gambling Board of South Africa. A person view other customers reviews and I often think that this people is overreacting but now I know what they experienced as I'm going through the same process,not sure how to rate Hollywoodbets or in future recommend anyone to them. Highly DISSAPOINTED
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Sean D's update24 Jun 2024, 12:26
Reviewer Update
It's Monday afternoon n I haven't received any feedback from Hollywoodbets customer care concerning my query,initially they responded but the information they supp**** does not conclude my query. Wanda responded via mail with a screenshot,but than I rep**** and asked her I she can send me a screenshot with the total amount of coins collected and than calculated and to show the total amount won before it's credited to my balance,n up to now I haven't received feedback. I hope CASA can also view this review and maybe assist me with how to go further. I think I'm gonna get CASA email n contact number and asked for advice and maybe also the Gambling Board of South Africa. A person view other customers reviews and I often think that this people is overreacting but now I know what they experienced as I'm going through the same process,not sure how to rate Hollywoodbets or in future recommend anyone to them. Highly DISSAPOINTED
Hollywoodbets's replyOfficial
04 Aug 2024, 16:34Hi Sean,
Your query has been escalated to the Customer Service Management Team. Please provide us with information that we can contact you on.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply04 Aug 2024, 16:34
Official
Hi Sean,
Your query has been escalated to the Customer Service Management Team. Please provide us with information that we can contact you on.
Regards,
The Hollywoodbets Team